Refund policy
RETURN AND REFUND POLICY
TYMAR.Kıbrıs
Last update: June18, 2026
1. OUR COMMITMENT
At TYMAR, we are committed to providing quality products.
If a problem occurs, we put in place a clear and fair procedure for returns and refunds.
2. TIME LIMIT FOR COMPLAINT
The customer has:
24 hours after receipt to report a problem
Any claim beyond this period may be refused
The request must be sent via:
📩 Tymar.afr@gmail.com
📱 WhatsApp: +90 533 871 07 42
3. CONDITIONS FOR ACCEPTING A RETURN
The product must:
To be unused
Be in its original packaging
Be complete (accessories, instructions, etc.)
Be accompanied by proof of purchase
TYMAR reserves the right to refuse any product:
Used
Damaged by the customer
Incomplete
Or not respecting the above conditions
4. PRODUCTS NOT ELIGIBLE FOR RETURN
For health and safety reasons, the following products are not returned or refunded:
Open and degraded products
Cleaning or storage products
Products on sale or on sale
Personalized products or offered to a loved one such as birthday gifts.
5. IF THE REFUND IS ACCEPTED
A refund can only be granted if:
The product received is defective
The product received is different from the one ordered
The package arrived damaged (photo proof required on delivery)
6. RETURN PROCEDURE
The customer contacts TYMAR with:
Order number
Clear photos of the product
Explanation of the problem
After validation, the return instructions are sent.
The product is inspected upon receipt and the customer has feedback on the situation in 12/24 hours.
7. RETURN COSTS
If the error comes from TYMAR → costs covered by TYMAR
If the customer changes his mind → costs charged to the customer
The initial delivery costs are non-refundable.
8. Refund
Once the return is validated:
The refund is made within 3 to 7 working days
By the same means of payment used
In case of payment on delivery: refund possible in cash.
TYMAR reserves the right to offer:
An exchange
A refusal
Or a partial refund if the product has been used
9. ORDER CANCELLATION
An order can only be cancelled if:
It has not yet been shipped
Once shipped, it can no longer be canceled.
10. REFUSAL OF PARCEL ON DELIVERY
In case of unjustified or repeated refusal of packages:
TYMAR reserves the right to block the customer
Future orders may be refused
A prepayment may be required
11. FRAUD PREVENTION
To protect our customers and our company:
We can ask for a telephone confirmation
We can refuse a suspicious order
Repeated abuse leads to permanent blocking
12. Contact
TYMAR Customer Service
📧 Tymar.afr@gmail.com
📱 +905338710742